Air hostess loses her cool


In a way, this story highlights the forgotten victims of the war on terror. Millions of people who work with the public have had to deal with a tremendous additional burden as security alerts, procedures, protocols and risk management take up an increasing share of their workload. The only surprise is that more of them don’t crack under the strain.


Two crew members on American Airlines  Flight #2332 were injured after an altercation that passengers say started when a flight attendant began talking agitatedly about 9/ll on the plane’s public address system. She was forcibly subdued and removed from the plane.

The incident happened while the Chicago-bound plane was preparing to take off from Dallas-Fort Worth International Airport on Friday with 144 passengers on board.

Bethany Christakos of Dallas, seated near the rear of the plane, said passengers started ”freaking out” as one of the flight attendants gave a rambling, 15-minute speech on the plane’s public-address system.

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”She said, ‘I’m not responsible for this plane crashing,”’ Ms Christakos said. Another passenger, Brad LeClear of Illinois, said he had helped restrain the flight attendant who, he said, had acted oddly and mentioned something about 9/11.

”She is obviously sick and needs to take her medicine,” Mr LeClear said.

The pilot radioed air traffic controllers for permission to return to the gate where the plane was met by airport police.

American Airlines spokesman Ed Martelle said ”an incident occurred involving some of the cabin crew” and two flight attendants were taken to hospital for treatment.

He did not provide information about their injuries or condition. Mr Martelle said cabin crew were replaced and the plane took off for Chicago about 80 minutes behind schedule.



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